Head of Director’s Office

Médecins Sans Frontières (MSF) is an independent, medical, emergency relief organisation that provides assistance to people worldwide, regardless of their background, religion or political convictions. Above all, we aim to save lives and to offer medical care to victims of disasters, wars and epidemics. Working together with local staff, we give direct support to the population. MSF also appeals to those in power, including governments and international organisations, and speaks out about the abuses we encounter in the course of our work.

MSF coordinates operations through collaborations between global offices. ‘Artsen zonder Grenzen Nederland’ (MSF-Holland) has a partnership with offices in the UK and Germany. This partnership, known as ‘MSF Operational Centre Amsterdam’ (MSF-OCA), operates medical humanitarian interventions in about 25 countries. Annually, MSF-OCA deploys approximately 700 international staff and employs 10,000 national staff.

The office of MSF-Holland located in Amsterdam hosts more than 300 employees, offering direct support to MSF-OCA operations.

MSF-OCA wishes to strengthen the strategic capacity of the Board of Directors.

With immediate effect our Board of Directors is looking for a:

Head of Director’s Office (40 hrs p/w)
Based in Amsterdam

The Head of Director’s Office will be the right-hand of the General Director / Chair of the OCA Management Team (OCA MT). The main objective is to ensure a clear, visible and supported strategy for the organisation; steering on coherent and consistent implementation of the strategy; and aligning the different management levels, ensuring quality governance.

A new position based in Amsterdam, the Head of Director’s Office will support the Board of Directors with ensuring integrity in behaviour; with quality assurance of its overarching change projects; and with strategic communication within OCA headquarters and field.

The Head of Director’s Office will report to the General Director / Chair of the OCA Management Team and will be a non-voting member of the OCA Management Team. This position works in close cooperation with the Management Team (consisting of the Director of Operations, Medical Director, Director Resources, General Director of UK, General Director of Germany), the Controller, the Head of Departments, Boards and OCA Council.

The Head of Director’s Office will line-manage the Focal Point Responsible Behaviour, Business Intelligence Officers, the Internal Communication Officer, the Executive Assistants and possibly the Project Management Office.

This is an important role in which you can influence the direction of the organisation, the quality of implementation and the culture. If you want to contribute to organizing and managing MSF-OCA in such a way that it realises the highest impact possible for the people we assist, this is your opportunity!


Supporting OCA with defining its four-year Strategic Plan;
– Strategic sparring partner of the Directors;
– Stimulating inclusion through strategic communication;
Supporting the decision-making process of the OCA-MT:
– Ensuring coherent translation of strategy to implementation;
– Aligning and setting agendas of the different layers of management platforms;
– Influencing agendas of MSF Directors (Core Executive Committee) and international coordination platforms;
– Influencing agendas of Boards and Council;
– Preparing the meetings of the Chair of the OCA MT;
– Ensuring Plan Do Check Act – cycle in OCA MT (including audit follow ups, etc.).
Execute corporate change management assignments (e.g. culture change);
Ensuring strategic internal communication by OCA MT (to all staff in HQ and field, as well as it’s association members) stimulating inclusion and engagement aiming to accelerating impact;
Establish Business Intelligence for the OCA MT to support fact-based, timely decision making;
Strategic sparring partner and support of the OCA MT, especially of the Chair of the OCA MT (‘right-hand’ role):
– Preparing OCA positions for international MSF decision making platfora (Core Executive Committee mainly);
– Responsibility in crisis (communication) management;
– Policy making (when required);
– Draft and review reporting by Chair OCA MT​
Currently under revision: possibly provide Project Management Quality Assurance to OCA MT (status quo is that we have a department Project Management and we consider making this a staff office)
Responsible for steering on responsible behaviour policies, procedures, quality investigations and reporting & analytics, stimulating the desired culture change.


Do you have:

– Advanced studies or degree in a field relevant to this profile (e.g. change management, business economics, social or organizational sciences, etc.)
– Senior management experience
– Conceptual thinking level combined with focus on results, while enjoying it to work with colleagues
– Entrepreneurial spirit to set up the new position and the Director’s Office
– Ability to maintain strategic oversight
– Ability to plan ahead, with a structured way of thinking
– Ability to influence
– Outstanding written and oral communication and the ability to influence others by taking into account organizational sensitivity & interpersonal relations
– MSF experience is a prerequisite


– An influential, challenging and exciting position in an international environment
– A contract for one year with a renewal option (subject to satisfactory performance) based on a fulltime appointment (40 hours/week).
– A gross monthly salary between € 4,204 and € 6,005 depending on relevant professional experience, based on a fulltime appointment
– Other benefits include 30 holidays based on a fulltime appointment and a premium-free pension plan

If you are interested in this post and would like additional information, you can address your questions with Nelke Manders, General Director MSF-Holland/ OCA MT Chair, on Monday 14 May from 12.00 – 14.00 CET on tel. +31 (0)20 520 8080.

If you believe that you fit the profile, you can react directly via our online application tool. Please upload a letter of motivation and Curriculum Vitae in English as one combined document.

We welcome your application by May 16th 2018, 17.00 CET ​(for us the deadline)

The first round of interviews are planned on Tuesday 22nd of May. The second round of interviews are planned on Monday 28th of May. Decision will be taken on Tuesday 29th of May.

​An assessment might be part of the selection procedure.

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