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Operations Officer


Médecins Sans Frontières (MSF) intervenes in emergencies and crises, to relieve human suffering from unmet medical needs and to create a space for humanity. MSF works to provoke a social and political response that meets the essential needs, and respects and protects the dignity, of people in danger. MSF strives to innovate and incite change through its medical action, its “témoignage” and its active reflection on the situation of populations in danger. Respecting its Charter and shared principles, MSF is an independent movement of citizen associations that are integrated and open to their societies. In a spirit of volunteerism, acting in proximity to and in solidarity with assisted peoples, MSF’s members adhere to humanitarian principles and respect for medical ethics.

At Médecins sans Frontières (MSF) / Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. Our diversity fuels our innovation and connects us closer to our beneficiaries and the communities in which we work.  We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, and ability status and all other diversity characteristics.

Artsen zonder Grenzen (MSF-Holland) is an Association of (former) field and office employees, with a Board keeping oversight. MSF-Holland has a partnership with MSF offices in the UK and Germany. This partnership, known as ‘MSF Operational Centre Amsterdam’ (MSF-OCA), operates medical humanitarian interventions in about 25 countries. Annually, MSF-OCA deploys approximately 800 international staff and employs 10,000 national staff.

The office of MSF-Holland located in Amsterdam hosts more than 350 employees, offering direct support to MSF-OCA operations.

With immediate effect, our Operations department is looking for an:

Operations Officer (100%)

Based in Amsterdam


The Operations Officer (OO) reports directly to the Operations Manager (OM).

Key objectives of the OO position are:

  • To provide day-to-day administrative and operational support to portfolio and missions managed by the OM.
  • To provide in-country support to missions within the portfolio.

Main Responsibilities

  • Supports the OM and the Missions on operational resources, administrative issues;
  • Together with the Operations Advisor (OA) support the OM and missions on legal and compliance issues including HCA, registration, MOU, etc;
  • (De) briefings of international staff and focal point for HR regarding staff (de) briefings arrangements for the portfolio;
  • Follow up with HR regarding vacancies and monitoring of the international staff overviews sent from the missions;
  • Manages the maintenance and proper use of the electronic operations database, incl. D-365, SharePoint;
  • Assists the Operations Advisor (OA), the Donor Liaison Officer and the field through the management of donor reports and is in charge of monitoring the control cycle in close collaboration with the OA and other relevant team members;
  • Provides in-country support to the missions within the portfolio for up to 40% of her/his time. This may include gap-filling as well as implementation of specific tasks in the HR or Finance department;

Candidate Profile

We are looking for an energetic, motivated and flexible team player, who wants to work in a dynamic and sometimes stressful environment, which requires flexibility, multi-tasking and a problem-solving attitude.

  • You have experience with humanitarian assistance in complex political and humanitarian contexts.
  • You have significant experience with humanitarian assistance in complex political and humanitarian contexts of which at least two years of experience in challenging project coordination positions. You have experience working in insecure contexts, and experience managing resources (HR, finance and/or logistics).
  • You are required to demonstrate knowledge of the MSF organisation and of MSF policy and procedures.
  • You are capable of analytical thinking and have proven skills to put forward solutions. This is a fast paced work environment that requires initiative and a flexible, stress resistant attitude.
  • Good communication skills are essential, as well as an excellent command of English and French.
  • You are willing to work irregular hours and spend up to 40% of the time in the field.


  • Behavioural flexibility
  • Results and Quality orientation
  • Planning and organisation
  • Teamwork and cooperation

We Offer

  • A challenging and exciting position in an international environment.
  • A contract for one year with renewal option (based on a fulltime appointment (40 hours/week).
  • A gross monthly salary in scale 6 between € 2,811 and € 4,015 depending on professional experience based on a fulltime appointment.
  • Other benefits include 30 holidays per annum (based on a fulltime appointment) and a premium-free pension plan.

Information and Application

If you are interested in this vacancy and if would like additional information about the job, please contact: Annemarie Loof or Ellen van der Velden: or

If you believe that you fit the profile, you can react directly via the ‘Apply’ button. Please upload a letter of motivation and Curriculum Vitae in English as one combined document.

Deadline for application is 13 December, interviews will be held on 20 December 2019.

The preferred start date is 1 February.

*** Acquisitions regarding this position are not appreciated ***

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Artsen zonder Grenzen, Plantage Middenlaan, Amsterdam, Nederland
Operations Officer
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